VIDEO SPECIAL REPORT: GM's Mark Reuss Gets Personal
August 11, 2011 - 12:01 am ETThe Reuss name is a familiar one at General Motors. Lloyd Reuss served as president of GM in the early 1990s. Now, his son Mark is establishing his own mark on the industry as president of GM North America. In this final installment of our video series, 'Keeping Pace,' Jennifer Vuong takes a look at Reuss' customer service mission.
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