Letters to the Editor
A special award to Bob Lutz

To the Editor: It's so nice that we have Bob Lutz around to psychoanalyze our industry's leaders ("Lutz on Wagoner: Smart, didn't make tough calls," June 10). Not long ago, Automotive News ran a ... 12:01 am U.S. ET | June 17

Public awareness helps fight fraud

To the Editor: Far too many times fraud takes place undetected for long periods. Then when it is discovered, minimal action is taken. My thanks to Automotive News for "How dealers can avoid thefts by ... 12:01 am U.S. ET | June 17

Bravo to Chrysler's quality chief

To the Editor: The Q&A with Chrysler's Doug Betts was interesting ("Chrysler quality chief: 'We're still working,''' May 27), but what caught my attention was his citing a "roughly 60 percent improvement in ... 12:01 am U.S. ET | June 17

'Too dependent on technology'

To the Editor: This is in response to "'All this Bluetooth stuff' is a time-suck for dealerships" (June 3). We all have become a little too dependent on technology and the expectations of what technology can ... 12:01 am U.S. ET | June 10

A positive side to a Jeep recall?

To the Editor: This is in response to "Chrysler's line in the sand" (AutoNews Now, June 5) about Chrysler's rejecting the National Highway Traffic Safety Administration's request for a recall of 2.7 million Jeeps: ... 12:01 am U.S. ET | June 10

Not so much as a fare-thee-well

To the Editor: I have sold out after 35 years as a General Motors dealer. I received no letter, no e-mail, not even a phone call from anyone at GM. The sad part is that nothing was expected.
12:01 am U.S. ET | June 10

Women do well as service advisers

The writer, who now works for Maritz, has also worked for Ford and Kia.
To the Editor: I wholeheartedly agree with the assessment of Roger Pipher, fixed operations ... 12:01 am U.S. ET | May 20

Most F&I managers aren't forgers

To the Editor: This is regarding an interview with F&I trainer Gil Van Over, "Signing a customer's name is forgery. Period" (Finance & Insurance newsletter, April 24). It opens with a statement ... 12:01 am U.S. ET | May 20

In F&I, honesty is still the best policy

To the Editor: Thank you for the April 17 interview with F&I trainer George Angus, "Payment packing is deception -- it's not OK" (Finance & Insurance newsletter). I agree that a lot of dealerships ... 12:01 am U.S. ET | May 20

Parts plan could hurt customer care

To the Editor: I read the article about the tiff between General Motors and its dealers over the new parts program ("GM wants more parts at stores," April 22). My analysis of the program indicates my store ... 12:01 am U.S. ET | May 6

Best visionary? Marchionne

The writer is a retired GM executive.
To the Editor: I perused with interest "The last quarter century" about Peter Brown's Petey Awards (April 22). While I ... 12:01 am U.S. ET | May 6

Vision, execution and incompetence

The writer has worked in dealer services or indirect lending at various financial institutions.
To the Editor: Thank you for the article by ... 12:01 am U.S. ET | May 6

'I wish we still had Hummer'

To the Editor: Peter Brown called the Hummer brand unnecessary. Hummer was a direct competitor of Jeep. Hummer was very well-received in its day. Now Jeep is the most valuable Chrysler brand. I ... 12:01 am U.S. ET | May 6

Car customers value efficiency

The writer works in automotive technology for an automotive retailer.
To the Editor: I have a comment on the facility requirements debate. Automakers undergo ... 12:01 am U.S. ET | April 22

Car dealerships are not Apple stores

To the Editor: Regarding "Musk opens fire on Texas dealers" (April 8) about Elon Musk and Tesla: I find his strategy bizarre. I won't bother addressing the anticompetitive aspects of it. Texas ... 12:01 am U.S. ET | April 22

Special Report
Dealer O.C. Welch's big-truck turnaround

Dealer O.C. Welch's big-truck turnaround

After Mercury's demise, South Carolina Ford-Lincoln dealer O.C. Welch had to find a way to replace lost revenue. He decided to load up on Super Duty pickups – and sell them online. Mon., June 17
» Watch the Video
     
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    Don Davis Dealerships, Inc. -- Lake Jackson, Texas, United States
     
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    Performance Toyota -- Memphis, Tennessee, United States
     
 
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