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Dealers

Wade urges timeout on facility plans

12:01 am U.S. ET | Feb. 6, 2012
After its long-awaited study of facility-improvement programs, the National Automobile Dealers Association wants automakers to put their programs on hold for review, citing conclusions in the study that they cost too much, produce uncertain results and matter little to shoppers.... Read More »
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More dealers bring hunt for leads in-house

12:01 am U.S. ET | Feb. 6, 2012
A growing number of dealers say they are drifting away from the third-party Internet lead providers that have dominated online vehicle marketing for 15 years. Partly it's because they want "cleaner" online referrals -- no duplicates or 12-year-olds with a new computer -- and they want better closing rates from leads.... Read More »
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Under fire, TrueCar alters Web pricing

12:01 am U.S. ET | Feb. 6, 2012
TrueCar.com, the online vehicle shopping service, has stopped offering vehicle prices from dealers and promises of big discounts. Instead, TrueCar shoppers now request price quotes from local dealers after they visit the TrueCar Web site.... Read More »
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Do staffers like working at your store?

12:01 am U.S. ET | Feb. 6, 2012
Automotive News is working with Best Companies Group to identify dealerships that have excelled in creating quality workplaces. The program, Best Dealerships To Work For, will measure workplace satisfaction through a confidential survey of employers and employees.... Read More »
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Ford sees progress on Lincoln stores

12:01 am U.S. ET | Feb. 6, 2012
More than half of the Lincoln dealers in the top 130 U.S. markets have agreed to improve their dealerships, according to Ford marketing chief Jim Farley.... Read More »
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Shaw is Time's top dealer

12:01 am U.S. ET | Feb. 6, 2012
Mike Shaw is the 2012 Time Dealer of the Year. Shaw, 65, was scheduled to receive the honor Saturday, Feb. 4, at the National Automobile Dealers Association convention here. He is dealer principal of Mike Shaw Chevrolet-Saab in Denver. Fifty auto dealers were nominated.... Read More »
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Toyota, Honda begin to rebuild

12:01 am U.S. ET | Feb. 6 2012
An early trend: Last year's three big sales winners -- Chrysler Group, Hyundai-Kia and Volkswagen of America -- continued to drive the market in January. An early subplot: American Honda and Toyota Motor Sales U.S.A. have begun their long-awaited sales recoveries after a tough 2011.... Read More »
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Finance & InsuranceMore »

Volvo establishes captive finance arm

4:30 pm U.S. ET | Feb. 5 2012
Volvo Cars of North America is launching a captive finance arm, and services will begin this year. Bank of America will provide funding for Volvo Car Financial Services' financing products.... Read More »
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MarketingMore »

Glaser will head M-B marketing

12:01 am U.S. ET | Feb. 6 2012
Mercedes-Benz USA has shifted Bernhard Glaser, the U.S. company's top product planner for nearly a decade, to its top marketing job. Glaser, 47, fills the post previously held by Steve Cannon, who took over as CEO of Mercedes-Benz USA in January.... Read More »
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RemarketingMore »

Manheim report sees positive trends in leasing

12:01 am U.S. ET | Feb. 6 2012
In 2011, 20 percent of the 10.6 million new vehicles counted as sold in the United States at retail, excluding sales to fleets, were leased, one percentage point higher than in 2010, says the Manheim 2012 Used Car Market Report. More important than the percentage gain, the report concludes, is that the industry got leasing right last year, at least "for the most part."... Read More »
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Service & PartsMore »
FIXED OPERATIONS

Dealer uses service clinics to build loyalty

12:01 am U.S. ET | Feb. 6 2012
Dealer Bob Rountree says that about 70 percent of his new- and used-vehicle buyers at his two Ford Motor Co. stores are repeat customers. Rountree credits much of his success to an epiphany he had 10 years ago: He would offer a service clinic once each quarter to his buyers of both new and used vehicles.... Read More »
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NADAMore »

NADA survey: Hyundai dealers are most satisfied

12:01 am U.S. ET | Feb. 6 2012
Hyundai, Subaru and Lexus dealers are the most satisfied, a National Automobile Dealers Association survey shows. For the third straight survey period, Hyundai finished first overall while Kia was fourth. The twice-yearly survey measures franchised new-car dealers' satisfaction with their brands and the policies of the automakers behind them.... Read More »
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Final AssemblyMore »
FINAL ASSEMBLY

Updated version of 'Rambo Lambo' SUV is on the way

12:01 am U.S. ET | Feb. 6 2012
Before the heyday of big SUVs in the 1990s, Lamborghini departed from its script and introduced the LM002 -- a muscular off-roader that was built in small numbers from 1986 to 1993. The "Rambo Lambo" was seen as an oddity for a company famed for such distinguished high-performance sports cars as the Miura and Countach.... Read More »
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