LETTER TO THE EDITOR
GM's dog won't hunt
I thought the comments that Peter Lanzavecchia madewere right on target.
LETTER TO THE EDITOR
Technician's job isn't what it used to be
Editor David Kushma's column on auto repair personnel statistics should have someone concerned -- maybe the consumer.
Suppliers help promote tech recruitment
Automotive suppliers and equipment manufacturers, like automakers, are working to boost the supply of well-trained service technicians at dealerships.
Who pays for techs' online training?
As cars and trucks evolve, service technicians routinely keep up with the changes -- and maintain their professional certifications -- by taking small-scale online refresher courses.
Dealers say they benefit from paying for service techs' certification
Dealers say that paying for service technicians' certification training and exams boosts employee retention and customer satisfaction.
Automakers broaden efforts to help dealerships train, keep service techs
Automakers and suppliers, amid a chronic industry shortage of technicians, are ramping up efforts to help dealers find, hire and keep techs. Such initiatives include training, apprentice and scholarship programs, often with emphasis on recruiting military veterans.
Mentoring, leadership advocated to boost tiny share of women techs
Just over 1 percent of the 317,000-plus service technicians at new-vehicle dealerships are women, but that share seems likely to grow.
A sampling of automakers' initiatives in technician training
A look at what BMW, Mini, Ford, Infiniti, Jaguar Land Rover, Tesla and Volvo are doing to help train dealership technicians
More dealerships are creating initiatives to hire, train and retain techs
More auto dealerships are pursuing "grow your own" strategies to find, hire, train and keep service techs.
Southeast Toyota gets ahead of tech turnover game, keeps fighting
Keeping experienced and talented technicians is important to a dealership's bottom line. Southeast Toyota estimates a dealership must spend nearly $5,000, not including the cost of lost work hours, to bring a technician up to the level of master tech.
Body shops also facing acute tech shortage
A growing shortage of body shop technicians could create one of the most serious staffing problems that fixed ops managers will face in the next few years.
Offering loans for repairs can boost customer-pay revenue, cut service denials
Service departments that help customers get loans to finance repairs say they are seeing bigger profits and lower rates of declined work.
Judge rejects suit against Toyota claiming wire-chomping rodents violate warranties
Whether soybean-coated electrical wires in Toyota vehicles attract "pesky" rats isn't the point -- at least not the legal point -- according to a federal judge in California.
GM warns dealers against using aftermarket parts to fix driver-assist vehicles
GM is warning dealers not to use aftermarket bumpers and fascias to fix vehicles with advanced driver assistance systems.
Postsecondary schools confront tough challenges to train tomorrow's techs
Colleges and trade schools are partnering with dealers and automakers to train tomorrow 's mechanics.
Battling the tech challenge, again and again and again ...
An National Automobile Dealers Association initiative aims to boost the number of auto techs, and centralize information about tech training and scholarships.
Chronic shortage of service techs threatens dealership profits
The chronic shortage of service technicians is growing even more acute, threatening dealership profits from fixed operations.