Fixed Ops Journal

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What the well-equipped dealership shop is featuring this year


Almost every automaker offers a large portfolio of approved tools that meet its own repair standards and improve shop efficiency. But that hasn't stopped dealers from looking elsewhere for innovative equipment.

Digital tools help service departments become more efficient, transparent and profitable
Atlanta plays host to 1 day and a zillion tips

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Digital Archive

View previous digital editions of Fixed Ops Journal.

UPDATED: 11/09/18 2:40 pm ET -- corrected
Dealer-FX freshens service software

Service technology provider Dealer-FX hopes a "new coat of paint" on its signature wiAdvisor product will help win over some Fiat Chrysler Automobiles dealers.

Youth Automotive Training Center gives at-risk youth a 2nd chance

When Moran created the Youth Automotive Training Center in 1984, the retail industry giant wanted a program that would not only enable at-risk youth to pursue service technician positions -- he wanted to give those students a second chance at becoming productive members of society.

Customer reviews on social media can make or break a service department

Online customer reviews of dealership service departments are the farthest-reaching, longest-lasting form of word-of-mouth advertising. Fixed operations managers need to appreciate and harness the power of social media, which increasingly drive consumers to — or away from — service lanes.

Judge: Ex-service adviser can press pay bias suit

A former service adviser can proceed with her Equal Pay Act claim against a Florida dealership, a federal judge ruled. He said a trial should determine whether pay differentials between the adviser and her male co-workers "were based on a factor other than sex."

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